Disney World is renowned for its exceptional customer service, attention to detail, and innovative approach to leadership. These qualities have helped the company to become one of the most successful and beloved brands in the world. But what if these same leadership strategies could be applied to the education sector?
Here’s how the principles and practices of Disney World leadership can be used in school districts to enhance the learning experience:
Customer-Focused Culture
Disney World is dedicated to providing a memorable experience for each and every customer. Similarly, school districts can adopt or revise a customer-focused approach by putting the needs of students and families at the center of everything they do. This can help to foster a positive and supportive learning environment where students feel valued and engaged.
- Host Community and Family Nights
- Develop Projects for Community Service
- Provide Feedback Opportunities
- Keep Clear and Timely Communication
Empowering Employees
Disney World is famous for its cast members, that’s the name of their employees who are trained to provide outstanding service and create a magical experience for customers. School districts can empower their teachers and staff members in the same way, providing them with the tools, resources, and support they need to excel in their roles.
- Give Relevant Professional Development
- Assign Employee Leaders and Committees
- Provide Feedback Opportunities
- Embed a Team Mentality in the Culture
Attention to Detail
Disney World is known for its meticulous attention to detail, which is evident in every aspect of its operations. School districts can apply this principle by paying close attention to the little things that make a big difference in the learning experience, such as creating a welcoming and well-maintained learning environment, or providing students with high-quality materials and resources.
- Install Welcoming Signs and Visual Cues
- Maintain Clean Learning Environments
- Leverage Community and Business Partnerships
- Display Representations of the Community
Continuous Improvement
Disney World is constantly working to improve its operations and enhance the customer experience. School districts can adopt a similar approach by continually seeking out new ways to improve their programs and services, and by staying up-to-date with the latest research and best practices in education. Often, we forget that policies and procedures are a big part of the ways school districts can make changes to increase the efficiency, accuracy and effectiveness of business operations.
- Seek Educational Articles and Influencers
- Participate in School Board Meetings
- Provide Training in Six Sigma and Change Management
- Give Constructive Feedback on Procedures
Innovation
Disney World is renowned for its innovative approach to entertainment and customer experience. School districts can embrace innovation in the same way by exploring new and creative ways to engage students and support their learning, such as incorporating technology and hands-on learning experiences. Be open to learning accelerators provided by software companies like Microsoft and Apple. Learn about the ways artificial intelligence could enhance your students’ learning and maybe even save you time on certain tasks.
- Encourage Professional Development and Conferences
- Explore New Applications and Platforms
- Collaborate with Peers (national and international)
- Learn from Students
By adopting the principles and practices of a company like Disney World, school districts can create a more positive, supportive, and engaging learning environment that helps students to thrive. Whether you’re a school administrator, teacher, or parent, it’s worth exploring these strategies and considering how they might be applied in your own community. I love gaining inspiration from Disney as an educator and leader. If you would like to come collaborate with me in the most magical place and work on an idea, concept, or solution that you can bring back to the classroom, school, district, or campus please join me at the Edmagineering Education Conference. Other like-minded teachers have already reserved their spot and would love to see you.
See You Real Soon,
Erin
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